Clear information before you approve an order
Customer ordering &
delivery policies.
These policies explain Elevra Cabinetry's general customer process. Your final written quote, proposal, order confirmation, or signed agreement controls when it includes more specific project terms.
Review, approval, and payment
Building a project online does not place a supplier order or charge your payment method. Elevra reviews the requested products, sizes, availability, current pricing, sales tax, freight, and delivery details. You receive the final order for approval before a secure Stripe invoice is sent. Supplier release occurs only after the required payment has cleared.
Changes and cancellations
Contact Elevra immediately if an approved order needs to change. Before supplier release, Elevra will confirm what can be revised. After release, changes or cancellations may be unavailable or may include supplier, restocking, and freight costs. Any applicable terms will be identified in the final order documents.
Freight, delivery, damage, and shortages
Inspect delivered items promptly, preserve the packaging, photograph damage, and note visible damage on the carrier paperwork when possible. Contact Elevra promptly about damage, shortages, or incorrect items. The exact reporting deadline and delivery responsibilities shown in your final order documents apply to your project.
Returns
Return eligibility is product- and supplier-specific. Written return authorization is required before any item is returned. Product condition, timing, freight, supplier restrictions, and restocking costs may affect eligibility. Your approved order documents contain the terms that apply to the products you purchase.
Product and installation warranties
Cabinet and accessory products are covered by the applicable manufacturer warranty. Available warranty information will be identified with the final order. If Elevra provides installation, installation workmanship and project responsibilities are governed by the separate installation proposal or agreement.
Privacy and project files
Elevra uses the contact information, project details, and files you submit to answer your request, review your order, and provide the requested services. Elevra does not sell personal information. You may request correction or deletion by contacting Elevra, subject to legal and business record-retention requirements.
Secure payments
Final payments are collected through Stripe-hosted invoices. Elevra does not receive your complete card or bank credentials. Bank payments can take additional time to settle, and no supplier order is released until payment is confirmed as cleared.
Questions
Contact Elevra before approving or paying if you have questions about an order or these policies. Call 941-418-5204 or email eric@elevracabinetry.com.
Last updated August 28, 2026.